Delivery and Cancellation Policies

Delivery & Cancellation Policy

Delivery Information

We partner with reliable third-party courier services to deliver across Pakistan. You can expect your order at your doorstep within 2 to 5 business days.

Advance Payment (Orders Above Rs. 10,000)

To ensure the security of high-value shipments and minimize fraudulent orders, a 50% advance payment is required for all orders exceeding Rs. 10,000.

  • Your order will be confirmed and dispatched once the payment is received.

  • Please share a screenshot of the transaction with us via:

    • WhatsApp/Phone: +92 314 3848390

    • Email: www.herbanics.pk.

Cancellation Policy

Timing is key for cancellations:

  • Before Dispatch: You may cancel your order at any time before it is handed over to the courier.

  • After Dispatch: Once your order has been dispatched and a tracking number is issued, it cannot be canceled.

Refunds & Exchanges

  • Payment Methods: We currently accept Cash on Delivery (COD), Visa, MasterCard, and EasyPaisa.

  • 7-Day Money-Back Guarantee: Your satisfaction is our priority. We offer a 7-day window for cash-back claims.

  • Exchange Policy:

    • Exchanges are strictly provided if the items delivered do not match your original order.

    • If you wish to request an exchange after receiving your package, please contact us through our website. A representative will reach out shortly to guide you through the next steps.