Terms and Conditions

Welcome to Herbanics. These Terms and Conditions govern the sale of products through our website, www.herbanics.pk (“Site”). Throughout these terms, the words “we,” “us,” and “our” refer to Herbanics.

By placing an order on our Site, you confirm that you have read, understood, and agreed to be bound by these Terms of Sale. If you do not agree with any part of these terms, please refrain from using our services.

1. Access and Usage

Site Availability: Access to our Site is free and provided on an "as-is" basis. We reserve the right to modify, suspend, or shut down the Site (or any portion of it) at any time without prior notice.
User Responsibility: You are responsible for ensuring you have the necessary technical requirements to access our Site. We are not liable if the Site is unavailable for any reason or duration.

2. Business Use

Please note that these Terms of Sale are designed for individual consumers. They do not apply to goods purchased for resale or for use in a commercial or business capacity.

3. Product Information and Accuracy

We strive for complete accuracy in our product displays. However, please keep the following in mind:

Visual Variations: Product images are for illustrative purposes. Due to differences in screen settings and lighting, the actual color of the product may vary slightly from what you see on your monitor.
Packaging: Packaging designs are subject to change and may differ from the images shown.
Specifications: You are responsible for ensuring that the correct size, color, or model is selected before finalizing your purchase.

4. Availability and Pricing

Stock Levels: We cannot guarantee constant availability. While we provide stock indicators, they are not updated in real-time and may occasionally be inaccurate.
Price Changes: We reserve the right to adjust prices or promotions at any time. However, any price changes will not affect orders that have already been confirmed.
Pricing Errors: If we discover a pricing error on your order, we will notify you before processing. If we cannot reach you within 7 business days, the order will be canceled.
Shipping: Delivery fees are not included in the product price and will be calculated during the checkout process.

5. The Ordering Process

Review: Our Site will guide you through the checkout. Please review your cart carefully before submitting, as once an order is placed, it cannot be modified automatically.
Information Accuracy: It is your responsibility to provide accurate contact and delivery details. If an order cannot be processed due to incorrect information, it will be canceled, and we cannot be held responsible for the failure to deliver.
Contract: A legally binding contract is formed only when you receive an Order Confirmation from us via email or message.

6. Payment and Completion

Payment Method: Currently, we exclusively accept Cash on Delivery (COD).
Ownership: Legal ownership of the goods passes to you only once we have received full payment, including delivery charges.

7. Returns, Exchanges, and Cancellations

Exchanges/Refunds: For hygiene and safety, we cannot offer refunds or exchanges on opened items unless they are faulty or if we sent the wrong product.
Cancellations: You may only cancel an order while its status is listed as "Processing." Once the fulfillment process (picking and packing) has begun, the order cannot be canceled.
How to Cancel: To request a cancellation, please provide your name, order number, and contact details via our contact page.

8. Damaged or Incorrect Items

We are committed to providing high-quality goods that match their descriptions. If you receive an item that is damaged, faulty, or incorrect, please notify us through our contact form on the same day of delivery so we can resolve the issue promptly.

9. Liability

Personal Use Only: We supply products for domestic and private use. We are not liable for any business-related losses, such as loss of profit or business interruption.
Foreseeable Loss: We are only responsible for loss or damage that is a predictable result of our breach of these terms or our negligence.

10. Communication and Feedback

Contact us: For questions or complaints, please reach out via our website's contact page.
Testimonials: We love hearing from you! If you leave a positive comment via email or social media, we may use it as a testimonial on our Site. If you would prefer your comment not be used publicly, just let us know and we will remove it immediately.

11. Policy Updates

We may update these terms to stay compliant with new laws or regulations. If changes affect an active order, we will provide you with reasonable notice